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3rd December 2020 at 22:19 #24040Nicole CampbellGuest
Conflict at a Glance!
by Ingrid Bens, Fran Odo, Janet MacCausland
- Publisher: Goal/QPC
- ISBN: 9781576811672 (1576811670)
- Release date: October 1, 2013
- Author: Ingrid Bens, Fran Odo, Janet MacCausland
- Format: paperback, 170 pages
- Language: english
About The Book
Conflict will find you, whether you’re ready and equipped to handle it, or not! Don’t leave it to chance how you deal with your everyday disagreements, long established rifts, and out and out battles. A quick read from Conflict at a Glance will help you understand common types of conflicts, body language, ineffective and effective dialogue, and the power of good listening skills. You’ll learn the simple steps of a conflict management approach, whether you are cultivating a new mindset and way of interacting as a supervisor or as a member of a team or community group, or if you are mediating a dispute between other people. This book is a working toolbox with real world examples, checklists, self-tests, and tips. It fully describes 14 techniques for resolving disputes, (while still maintaining relationships), and six tactics for neutralizing toxic behaviors. It may well become a reference, always ready in your pocket, briefcase, or pocketbook. This is an essential resource for Managers, team/project leaders; Customer service professionals; Community members and members of social groups; Family members, married couples and parents; Principals, teachers and students; or Anyone who must maintain a good relationship with family, workers and supervisors, vendors and customers.
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